
The Board of Directors should focus on the Wants & Needs of their Association and not the every day business and administration operation.
If the Association has eighteen (18) or more units, then the Association should hire a professional property manager. This will eliminate unnecessary costs and headaches, which is associated with these types of tasks. By assigning the major day-to-day Association business, the Board of Directors would have time for what really matters to them. Directors would also have more time to prioritize projects and plan for the future.
Top 5 reasons why it’s time to find a new management company:
- Due to the possibility of a conflict of interest, Directors may replace a management company appointed by the developers.
- An existing management company resigns.
- After a clear chance of redemption, the management company just can’t pull it together.
- Gross negligence.
- Lastly, an Association either serves more than fifty (50) units or carries an annual budget excess of $100,000.
After seeking a new management company through the yellow pages, newspaper, Internet via websites or reputation. Set up a date, time and place to meet for an interview. Have the same set of questions for all interviewing companies. Before the interview, have the management company supply a proposal/contract, job description and company references. Also, ask to meet with the associated manager and the manager’s assistant at or before the interview. Reviewing these documents before the interview will better help the preparation of relevant questions. Here is a list of possible questions:
- What is the primary service of the management company?
- How long has the company been in business?
- Does the company have any long time acquaintances?
- Does the company manage any associations comparable to yours?
- Is the company participating in any continual education programs?
- What are the procedures for handling complaints, violations and work orders forms?
- Is there any undefined job descriptions?
- What are the companies after hour emergency procedures and/or policy?
After the interviews, your Association should have three (3) quality proposals. Have the Association Attorney review the management bids. Arrange for the management company to adjust any contact revisions made by the Association Attorney. Before electing a new management company, make sure everybody understands the amounts allotted for office expenses and any other outside costs. If the management company has their own landscape, pool or other services, then each one of these services must be itemized. This is the only way the Association will understand all actual costs.

Usually management contracts allow for a thirty (30) day clause for “just cause” and a sixty (60) day cancellation for any reason. Which ever management company the Association decided to go with, you can ensure the Board had made a fair, prudent and responsible decision and a new approach for the Board to meet its goals. For supporting documents, see Florida Statute below regarding definitions: (more…)




